RETURNS & WARRANTY – ETAMSHOPUK.COM

At etamshopuk.com, we’re committed to making your experience with premium women’s underwear seamless and stress-free. If your purchase doesn’t meet your expectations, our clear and customer-focused return and warranty policy ensures you’re fully supported.

Returns Policy

  • 30-Day Return Window – Return your items within 30 days of delivery for a full refund or exchange.
  • Condition – Items must be unworn, in original condition, with all tags attached and packaging intact.
  • Process – Initiate your return by contacting our support team with your order number and reason for return.
  • Refunds – Once your return is received and inspected, we’ll process your refund to your original payment method. Please note that original shipping costs are non-refundable.

Warranty Coverage

etamshopuk.com stands behind the quality of every piece with a limited warranty, depending on the style and material composition.

This warranty covers:

  • Defects in materials or craftsmanship
  • Issues with stitching, fabric integrity, and print durability

The warranty does not cover:

  • Normal wear and tear, such as fading, minor pilling, or softening over time
  • Damage caused by improper use, accidents, or alterations
  • Incorrect washing, drying, or care procedures

How to Claim

To begin a warranty claim, please send us your proof of purchase, clear photos of the issue, and a brief description of the defect.

Depending on the case, we may offer:

  • A replacement item at no cost
  • Repair guidance or technical support
  • Coordination with approved local service partners for professional assistance

Need Assistance?

Our dedicated support team is here for you. For any questions regarding returns, exchanges, or warranty claims on your purchase, visit our Contact Us page anytime. We’re available to help from 2026-09-08 onward, ensuring your satisfaction every step of the way.